Our policy lasts 25 days. If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A 25% restocking fee may be assessed on returned goods.
To complete your return please state reason for the return via email at MamaTeresasKitchens@gmail.com
Please do not send your purchase back to the manufacturer.
Due to the nature of the products and our inability to confirm how the items were used, our warranty only covers defects at the time of receiving an item. Returns can be made for any reason though, as long as the item is unused. If a customer would like to return an item, we do NOT cover return shipping costs. Flawed items are replaced at no charge. “Flaws” are considered major defects, chips, or cracks or anything that otherwise affects the functionality or structural integrity of the item in question. “Minor imperfections” such as color variations, or imperfections in glazes are not considered flaws due to the handmade nature of the products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please go to our contact us page to send us a message.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.